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Live Chat for Websites and Its Advantages

Live Chat for Websites and Its Advantages

25.04.2016.

Customer service is one of the most important aspects of running a business. It’s not enough to sell good quality products; you need to be responsive and help your customers whenever they have a problem. As a business owner, you need to ensure that they can access you quickly and easy. Live chat for websites is one of the best ways to accomplish that. At OAC Digital, we know that about 63% of customers are likely to return to a particular website if it offers live chat.

What is It?

Live chat is a service offered by websites; it allows customers to directly contact customer care executives. As the name implies, this conversation is live and customers usually don’t have to wait long for a response. So, if your customer is in a middle of a purchase and has a question, they can use live chat to ask that question and get immediate assistance.

What is Effective Live Chat?

Some websites use automated live chat where software programs respond to the customers. Unfortunately, this system isn’t really effective. Customers might sometimes have unexpected and unpredictable questions. An automated system can’t really provide the most accurate information in such cases.

Effective live chat for websites involves a real person responding to the customer and answering their questions. Effective systems use good software in conjunction with well-trained consultants. We’ve noticed that such systems can boost enquiries by about 40%.

Good Live Chat Services

Small businesses can’t really hire people to work in shifts and offer their customers 24/7 support. This is where live chat service providers come in. A good service provider will offer:

  • 24/7 Managed Support
  • Real Consultants interacting with the customers
  • Pay Per Lead model that ensures you don’t spend too much on live chat for websites
  • A good and efficient Live Chat Platform
  • Professional copywriters that take information from you and create a thorough guide for consultants

Companies should respond to customers on chat promptly and offer as much assistance as they can. If people have a good experience with this system, they will be more willing to do business with you again.

Want to know more about live chat for websites? Just give OAC Digital a call. Our number is 1300 188 088. You can also fill in this contact us form or simply use out live chat to speak with us.

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