Managed Website Chat That
Captures and Attributes Real Leads

Your website is available around the clock. Your lead capture should be too.
Our Managed Live Chat Service engages visitors when they are ready to ask questions, captures relevant enquiry details and attributes qualified leads back to the marketing source that generated them.

What You Shouldn’t Have to Accept:

Enquiries missed outside business hours

General chats counted as conversions

Leads grouped together without attribution

Slow responses that lose warm prospects

Chat disconnected from wider marketing

What Better Partnership Looks Like:

24/7 managed visitor engagement

Genuine enquiries captured and qualified

Leads attributed to their original source

Flexible pricing models to suit your needs

Clear reporting across chats and leads

How Our Live Chat Lead Capture Works

Done-for-you setup, managed conversations and clear visibility into the leads your website generates.
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What’s included:

Response Guide Development - We create a tailored conversation guide covering your services, brand tone, common questions and lead-capture requirements.

Qualification Rules - We agree on what constitutes a genuine lead, including the contact information and enquiry context required before it is recorded.

24/7 Managed Coverage - Your website remains supported every hour of every day, helping visitors get a timely response whenever they arrive.

Source Attribution - You receive monthly reporting covering chat activity, qualified leads, source information and performance insights.

What’s Included in Our
Managed Live Chat Service

Our managed service is built around visitor experience,
genuine lead capture, accurate attribution and seamless handover to your team.

Response Guide and Conversation Setup

We develop tailored conversation flows reflecting your services, tone, objectives and common visitor questions.

Lead Qualification Rules

Qualification criteria are agreed during setup, helping separate genuine enquiries from general questions and irrelevant chats.

24/7 Managed Chat Coverage

Visitors can engage with the service around the clock, reducing the risk of valuable enquiries being lost outside business hours.

Source Attribution and Tracking

We configure tracking so qualified live chat leads can be attributed to the source or campaign responsible for the website visit.

Reporting and Lead Insights

You receive monthly summaries covering chat activity, qualified leads, conversion data and source-level performance.

Onboarding and Ongoing Management

We handle installation, setup, response guidance, tracking configuration and continued management of the service.

Transparent
Managed Live Chat Engagements

Both models can include:

24/7 managed website chat coverage

Tailored response and qualification guidance

Lead capture with contact and enquiry details

GA source attribution and conversion tracking

Monthly reporting and lead summaries

It’s how we deliver smarter campaigns, sharper insights, and stronger results.

Our managed live chat service is available through two flexible commercial models:
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Pay-Per-Qualified-Lead Model -
Our managed live chat service is available through two flexible commercial models.

Fixed Monthly Model -
Pay a predictable monthly fee for unlimited chats and unlimited leads, supported by managed human oversight and AI-assisted technology.

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Why Clients Choose Our Live Chat Solution

It is more than a website chat tool. It is a fully managed lead-capture service connected to your wider digital marketing.

Managed Conversations

The service combines tailored response guidance, human management and technology-assisted support rather than leaving conversations to unsupervised automation.

Two Flexible Commercial Models

Choose between paying for agreed qualified leads or a fixed monthly fee covering unlimited chats and leads.

Source-Level Lead Attribution

Qualified leads can be attributed to Google Ads, organic search and other sources instead of being grouped into one generic chat conversion.

Fully Managed Setup & Support

We handle setup, tracking, qualification guidance, reporting and ongoing service management.

The Strategy Behind Every Win:
Optimise. Accelerate. Convert.

Managed live chat that helps turn existing website traffic into genuine, attributable enquiries.

Optimise

We align the response guide, qualification criteria and tracking setup with your services, brand and commercial goals.

Accelerate

Visitors receive timely support around the clock, helping answer questions and move relevant prospects towards enquiry.

Convert

Qualified leads are captured with the contact details, enquiry context and attribution information your team needs for follow-up.

How Managed Live ChatSupports the Bigger Picture

Managed live chat works best when paired with the right traffic and digital strategy.It provides a conversion layer that helps capture more value from the visitors already arriving through your marketing channels.

Google Ads

Engage high-intent visitors arriving through paid search and capture qualified enquiries while the campaign source remains visible in your reporting.

SEO Services

Support organic visitors with an immediate way to ask questions, clarify requirements and take the next step towards enquiry.

Local SEO

Convert local search visibility into genuine opportunities by engaging prospective customers while they are actively researching your services.

Facebook Ads

Respond to website visitors generated through Facebook and Instagram campaigns while maintaining clearer attribution of resulting leads.

Digital Strategy Consulting

Connect live chat with your broader channel strategy, customer journey, tracking framework and lead-generation priorities.

Website Copywriting

Strengthen the service messaging and conversion journey surrounding live chat so visitors receive clear, consistent information across the website.

The Industries We Help Grow

We support service-based and customer-focused businesses that need to respond quickly, capture genuine enquiries and remain available outside standard business hours.

Why Choose oacdigital for Managed Live Chat?

We connect managed visitor engagement with the tracking, attribution and marketing context required to understand where genuine leads originate.

24/7 managed website chat coverage

Pay-per-qualified-lead or fixed monthly pricing

Clear qualification criteria agreed during setup

Source attribution across marketing channels

Fully managed onboarding and reporting

Frequently Asked Questions About
Managed Live Chat Services

Is the service available 24/7?

Yes. Both managed live chat models provide coverage around the clock, helping your business capture enquiries during the day, after hours and on weekends.

What qualifies as a lead?

Qualification criteria are agreed during setup and tailored to your business. They may include the visitor’s name, phone number or email address and a genuine enquiry relevant to your services.

How does the pay-per-qualified-lead model work?

You are billed only for enquiries that meet the agreed qualification criteria. General questions, casual conversations and chats without sufficient contact or enquiry information are not automatically counted as qualified leads.

How does the fixed monthly model work?

You pay a set monthly fee covering unlimited chats and unlimited leads. The service combines AI-assisted technology with human oversight while retaining managed setup, qualification guidance, source attribution and reporting.

Can live chat leads be attributed to their marketing source?

Yes. Qualified leads can trigger distinct conversion events in GA, helping attribute them to sources such as Google Ads, organic search and other website traffic channels.