This policy explains how we collect, use, store and protect personal information across our website, client relationships and the digital marketing services we provide. It also explains how we use third party technology, AI and other systems as part of operating our business and delivering services. This Privacy Policy is intended to reflect the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
oacdigital is a trading name of Be Iconic Group Pty Ltd (ABN 41 608 361 806), a Melbourne based digital marketing agency located at: 2/61 Mount Eliza Way, Mount Eliza, VIC, 3930 Australia
The personal information we collect depends on how you interact with us.
This may include:
We may also collect business and campaign information that does not identify an individual, including advertising performance, website performance, search data and other marketing information.
We may collect information through:
We aim to collect only the information reasonably required for the purpose for which it is being handled.
We may use personal information to:
We may also use contact information to send relevant business updates, service information, insights or marketing communications where permitted by law.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us directly.
We do not sell personal information.
As a digital marketing agency, we may access information held within client controlled platforms while delivering services.
This may include information available through advertising platforms, analytics systems, call tracking, live chat, lead generation platforms, customer relationship management systems and other platforms used by our clients.
In some cases, this information may contain names, email addresses, phone numbers, enquiries or other personal information relating to a client's customers or prospective customers.
Where possible, we access this information within the relevant platform and do not create or retain separate copies unless reasonably required to deliver the service, analyse performance, report on results or meet another legitimate business requirement.
oacdigital uses approved commercial AI and automation tools as part of how we operate and deliver digital marketing services.
These tools may support activities including campaign analysis, research, strategy development, content development, reporting, workflow automation and internal productivity.
Campaign performance data and other non personal business information may be processed through AI tools where appropriate.
Client meetings and other business discussions may also be recorded and transcribed using approved meeting technology.
Participants are informed when a meeting is being recorded.
Recordings, transcripts and meeting notes may be used for record keeping, follow up, service delivery and maintaining accurate information about decisions and actions discussed.
We use third party technology and service providers to operate our business and deliver services.
These may include providers supporting:
These providers operate under their own terms, privacy practices, security arrangements and data processing environments.
We select and use third party providers based on the role they play within our business and the information they may handle.
Our website may use cookies, pixels, tags and similar technologies to understand how people interact with the website and to support analytics, advertising and campaign measurement.
Depending on the technology used, this may include information about:
Depending on the technology used, this may include information about:Some of these technologies may be provided by third party advertising and analytics platforms.
You can control some cookies and tracking technologies through your browser or relevant platform settings.
oacdigital is based in Australia, however some of the people and technology involved in delivering our services operate internationally.
Personal information and client information may be accessed by members of our delivery team and contractors located in the Philippines where this is reasonably required to provide our services.
We also use international technology providers whose systems may process, store or support information outside Australia. The countries involved can vary depending on the provider, its infrastructure and the services being used.
Where personal information is disclosed overseas, we take reasonable steps appropriate to the circumstances to consider how that information will be handled and protected.
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include access controls, secure business systems, authentication, restricted permissions and appropriate use of third party technology.
No method of storing or transmitting information can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably required for the purpose for which it was collected, our ongoing business relationship, legal and accounting requirements, dispute management or other legitimate business purposes.
When personal information is no longer required, we take reasonable steps to delete, destroy or de identify it where appropriate and where we are not required to retain it.
You may contact us if you would like to:
Some information may need to be retained for legal, accounting, contractual, dispute management or other legitimate reasons.
Privacy requests can be sent to:
admin@oacdigital.com.au
We will review your request and respond within a reasonable period.
If you believe we have not handled your personal information appropriately, please contact us at:
admin@oacdigital.com.au
Please provide enough information for us to understand the issue and investigate it properly.
We will review the complaint, contact you if further information is required and aim to provide a response within 30 days.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner.
Our business, technology and the way digital marketing is delivered will continue to evolve.
We may update this Privacy Policy where our services, systems, business practices or legal requirements change.
The latest version will be published on this page with the date of the most recent update.
Last updated: 18 August 2026
